Legal
Refund Policy
Last updated: September 2026
All sales are final once your valuation starts
Your valuation starts straight after payment. It's a digital product made specifically from your documents, so it can't be returned. We don't offer refunds for a change of mind, or because you disagree with the valuation figure — the figure comes from your own financials, run through a disclosed, consistent methodology.
If your valuation can't be completed
Before you pay, we check that you've uploaded the right kinds of documents for the right periods. After payment, we read and cross-check every figure, which can reveal problems the first check can't see — for example missing months, figures that don't agree, or documents from a different business. You can add or replace documents and reprocess at no extra charge. If it still can't be completed, you'll get a full refund.
Genuine errors — always covered
If your finished report contains a genuine defect — a computational error in the valuation, or a formatting or rendering problem in the report itself — you're entitled to a refund at any time, with no time limit. Where it's practical, we can fix the underlying issue and regenerate your report instead, if you'd prefer.
Your right to cancel
Consumers in some countries have a legal right to cancel an online purchase — in the UK and EU, for 14 days. For digital products, that right ends once delivery begins, if you agreed to that beforehand. At checkout, we ask you to confirm that your valuation can start straight after payment, and that you understand you lose any such cancellation right once it does. Nothing in this policy limits any other statutory right you have under the law of your own country.
How to get help or request a refund
Open Valuation History for the business and choose "Get help with this valuation" from the menu next to it, or use "Get help" at the top of any page once you're signed in. Tell us what's wrong. We'll first offer to fix it: adding or replacing documents at no extra charge if your valuation couldn't be completed, or checking and regenerating your report if it contains an error. If you'd rather have a refund, you can request one from the same page. A person reviews every refund request before any money moves.
What happens next
We check your request against the record of what was extracted, flagged, and confirmed for your business. If your valuation couldn't be completed, or we find a genuine error, we'll refund you in full — or regenerate your report, if you'd prefer. Please allow a few business days for a response. Refunds are issued by our payment provider, Paddle, to your original payment method.
Fair use
We may decline a refund where there is evidence of fraud or abuse of this policy.
Contact
Questions about a refund, or about this policy, can be sent to support@businesswurth.com.
See also our Terms of Service and Privacy Policy.